NHTSA Complaint #11430208 — 2021 GMC YUKON

The contact rented a 2021 GMC Yukon. The contact was driving at 75mph, the contact stated they felt the steering wheel was moving independently causing the vehicle to veer in the opposite direction. Both hands were required in order to control the steering wheel. The contact attempted to avoid a large puddle, the vehicle independently veered to the right causing a crash with a curb and crossed an exit ramp which caused the vehicle to crash then into an embankment and into a ditch. This caused damage to the front passenger side tire of the vehicle. The side air bags did deploy but not the front driver or passenger side airbag did not deploy. No warning lights illuminated from the vehicle. The medical treatment was at the scene in which they checked the contact father in- law and their baby and took them to the hospital by ambulance with the contact's wife who was also in the vehicle. The contact also sustained a cut from the airbag being deployed, the contact wife also had bruises to their upper chest and leg, The contact father-in-law was also injured with his upper body and also a small rash on their face when the side airbag was deployed, as well the contact mother-in-law has complained of a headache. A police report was filed. The vehicle was towed from the scene to an impound lot. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate 16,000.