NHTSA Complaint #11429716 — 2018 MERCEDES-BENZ GLS 550 SERVICE BRAKES, AIR:DISC:ROTOR

Complaint Details

ODI Number	11429716
Vehicle	2018 MERCEDES-BENZ GLS 550
Component	SERVICE BRAKES, AIR:DISC:ROTOR
Date of Incident	August 19, 2021
Date Filed	August 19, 2021
Mileage	4,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The contact owns a 2018 Mercedes Benz GLS550. The contact stated that when the brake pedal was depressed there was an abnormal noise detected. The brake warning indicator light was illuminated. The contact stated that the brake pad on one side of the disc was completely worn, and the other side of the disc was like new with a full thick pad. The vehicle was taken to the local dealer and the contact was informed that the brake rotor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 4,500. Consumer stated problem lies with the unevenness of the brake pad on both sides of the front wheels.

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