NHTSA Complaint #11429687 — 2017 SUBARU OUTBACK
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11429687 |
| Vehicle | 2017 SUBARU OUTBACK |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | GA |
Consumer Description
Our windshield has cracked three times in the past nine months, each time with no impact to it from rock or other object. The crack starts spontaneously and spreads across the windshield. After replacing it in November 2020, we just chalked it up to bad luck, then it happened again in June. Each time, we replaced it with Subaru factory glass and had the Eyesight safety technology calibrated by the certified technician. Now it's happened again (August 2021). I've read of MANY other Subaru owners with similar experiences, and the Subaru service manager in Athens, GA admitted he sees more cracked windshields with Subarus than other makes. Please advise on how we can resolve this issue and safely drive our vehicle. Thank you.
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