NHTSA Complaint #11429521 — 2021 VOLVO XC60

This is in regards to Pilot Assist. My husband and I purchased this vehicle in May of 2021. We have encountered several incidents (while using Pilot Assist). The car has directed us to different lanes, steered us to guardrails and other cars and has failed to break when cars have been stopped in front of us. We have taken the car in to our local Volvo dealership multiple times and they have still not corrected the issues. The first time we took the car in to the dealership, we were told (by the mechanic) it’s not a good system and it will never operate correctly. They have checked the sensors and hooked the car up to the computer and said it’s not sending off any codes, therefore there is nothing they can do. They have also test driven the car. The latest test drive, the mechanic left notes saying the car did start to drift in to the other lane but was corrected by the driver. However, he claims this is normal operation.