NHTSA Complaint #11429431 — 2020 LAND ROVER DEFENDER

The contact owns a 2020 Land Rover Defender. The contact stated that while driving at 25 mph, she lost control of the vehicle and crashed into two mailboxes but the vehicle kept driving down a curved road onto the left lane. The brakes had failed to engage. The contact did not receive medical attention on the scene but later went to the hospital for injuries sustained. No police report was filed. The vehicle was towed to a towing yard then towed to a body shop where it remained. The vehicle was not repaired. The contact stated that the failure occurred after receiving the vehicle back from the dealer. The vehicle was originally taken to the dealer for the emergency brakes, lane departure, emergency steering, traction control warning lights, and cracked windshield. However, the dealer could not replicate the failure and only the lane departure software was updated and the windshield was replaced but not calibrated. The manufacturer was made aware of the failure. The failure mileage was 7,434.