NHTSA Complaint #11429389 — 2013 KIA SORENTO

ELECTRICAL SYSTEM:IGNITION issue reported to NHTSA

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Complaint Details

ODI Number 11429389
Vehicle 2013 KIA SORENTO
Component ELECTRICAL SYSTEM:IGNITION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I have submitted multiple complaints with NHTSA on this vehicle, as well as the dealership. 0n 4/14/2014 I complained that the key won't turn in ignition at intermittent times. Just today (8/17/2021) is the latest time in which pulling into my garage and turning off the vehicle the ignition key would not fully turn off and come out of the ignition. Had to restart the car, put in drive, back up and pull forward, turn steering wheel, place in park and turn vehicle off, then I was finally able to turn ignition and remove key. I've made multiple attempts with the dealership to investigate this problem and the service on Jan. 25, 2021 they verbally recommended replacing the ignition at my expense because it's probably a tooth broken off in the ignition tumbler; however, they could duplicate and are not sure if that would fix problem. My concern is that I'll get stranded somewhere and won't be able to get the key removed from the vehicle or get the vehicle started.

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