NHTSA Complaint #11429185 — 2013 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11429185
Vehicle	2013 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	July 30, 2021
Date Filed	August 15, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Navigation and speedometer display went blank while driving , on 7/30/2021 at Palo Alto, CA. I pulled off the road, reset computer three times or so. Eventually, speedometer display came back, navigation was slow. I had to use Google map for a while. Service Center tested saying a chip update will be needed, and an upgrade, for $219.0. Set up service appointment for 8/10/2021at Tesla service center in Fresno, CA. I reside in Clovis , CA, zip 93619. Two days in service center, since 8/10-8/13/2021, I was told MCU board is in need of replacement, for a cost of $1500.0 extra. Tesla will not fix the condition on older model, 2013 S85!.?. OEM refusing to correct problem on older models. Driver confusion, and the car mechanism misbehaving, felt confusion while driving on three lane busy streets. Thank You, Bava

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