NHTSA Complaint #11428972 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while driving 60 MPH, the contact heard a loud snap from the rear driver’s side of the vehicle which resulted in the contact losing control of the vehicle and the vehicle started to fishtail. The contact was able to regain control of the vehicle and safely stopped the vehicle on the side of the road. Then the vehicle was towed to a dealer and was diagnosed and repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V675000 (Suspension). The contact stated no warning light was illuminated. The manufacturer was informed of the failure and informed the contact that they would authorize the repair. The failure mileage was approximately 42,000.