NHTSA Complaint #11428729 — 2021 FOREST RIVER SALEM

The contact owns a 2021 Forest River Salem. The contact stated that the strap hooks in the trailer were screwed to the floor but not the frame; therefore, no items of substantial weight were able be strapped in the trailer which would be used for hauling large items. The contact also stated that the hooks were advertised to hold up to 2300 pounds which he deemed impossible, since the hooks were not strapped to the trailer's frame. The contact had called the manufacturer on numerous occasions and sent several emails; however, the contact had yet to receive a response. The vehicle had yet to be repaired. The contact had not experienced a failure.