NHTSA Complaint #11428561 — 2017 FORD EXPEDITION

Rear-view cameras It is available for inspection. It has been reproduced by Gullo Ford dealership in Conroe, TX. They finally replaced it in 2020 but it continues to black out monthly for periods of time. As far as I know only the dealer has looked at it. No warning it just goes black or distorted. Invoices, letter to Ford, etc. available but I don't know how to upload. Continuing problems we have had with the [XXX] back-up camera and why its not covered now by warranty. Over the 42 months from basically inception we have had the truck up there at least 6 times to have it looked at and repaired, it still goes off for weeks at a time even though they said they replaced it the last time. Well it still doesn't work. The rear-view cameras have been out of service probably 25% of the time we have owned it (42 months). To me, this is a major safety issue. We are grandparents with alot of kids in neighborhood. You can't see out the back of an Expedition clearly without the camera. We also see Ford has recalled your 2020 similar models for the same problem. The rear-cameras are not working now. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).