NHTSA Complaint #11428113 — 2017 VOLKSWAGEN GOLF

Panoramic sunroof drains leaked water into passenger compartment down the A pillar on the drivers side. Leak was intense and occurred during rain, even light rain or mist. Material covering the A pillar was soaked through, and water droplets were dripping from the pillar onto the driver and dashboard. Water soaked the gauge cluster electronics and airbag contained within the A pillar. The electronics continued to operate, and water did not immediately cause them to malfunction. No warning lights illuminated. The windshield would become foggy any time there was moisture outside and visibility was severely reduced even when using the defroster. This occurred for the entire length I owned the vehicle, even after multiple drain cleanings at a dealer/ technician, and inspections at a Volkswagen dealer. Volkswagen and the dealer I purchased the used vehicle from were uncooperative in fixing this problem, which began within weeks of my vehicle ownership. Volkswagen dealer service department admitted this is a known issue. I took the vehicle to be inspected and repaired, which did not fix my issue after multiple attempts. I have since sold the vehicle with the known defect at a large loss because I was afraid for my safety and the safety of my family.