NHTSA Complaint #11428018 — 2021 JEEP WRANGLER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11428018
Vehicle 2021 JEEP WRANGLER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

On Monday the Wrangler began to have electrical problems, the sound system cut off and then the climate control quit working. The car was running rough, jerky like an acceleration problem. By Tuesday afternoon it would not start right off. When I got it to start the same problems happened with the radio, climate control, and the screen cut off. I tried to put the car in reverse but the P would only flash. I attempted to turn the car off, it would not turn off until I cycled through all of the buttons. I attempted to restart the car and went through the above mentioned cycle twice more. I called the salesman who sold the car to me two days before, he told me to call Chrysler Roadside. The tow truck operator came out on Wednesday morning.  At that time the car would start but not go into neutral.  The tow truck driver attempted to override the safety feature and was not able to.  The car was drug onto the roll back in park. On Wednesday afternoon I spoke with the dealer mechanic who said that a squirrel or rat had built a nest in the engine and chewed through the negative cable.  He mentioned foam being all over the place. The story had minor changes after I went to the dealership on Thursday. After some research I wonder if that was the problem or if they are trying to get out of warranty repairs the are not yet able to diagnose. I am refusing to take delivery of the vehicle until I am assured that myself and family are safe.

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