NHTSA Complaint #11427689 — 2012 KIA SORENTO

The contact owns a 2012 Kia Sorento. The contact received a recall notification for NHTSA Campaign Number: 20V750000 (Engine). The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated while driving 60 mph and changing lanes, the vehicle inadvertently stalled and lost power. There were no warning lights illuminated. The contact veered to the side of the road and was unable to restart the vehicle. The vehicle was towed to an independent mechanic who could not determine the cause of the failure. The vehicle was then towed to Sansone Kia (90-100 US-1 North, Avenel, NJ 07001) who diagnosed that the engine needed to be replaced and the failure was related to the recall. The dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and a case was opened. The vehicle was repaired but consumer could still smell the gas leak. The approximate failure mileage was 77,250.