NHTSA Complaint #11427536 — 2013 FORD FIESTA

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE issue reported to NHTSA

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Complaint Details

ODI Number	11427536
Vehicle	2013 FORD FIESTA
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Date of Incident	July 24, 2021
Date Filed	August 2, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The car suddenly couldn't move in reverse gear or any other forward gear except 1st gear. It is definitely very risky especially if you were on the highway, car cannot move faster than 10 mph. The check engine light was also on. Dealer said it needs a TCM replacement but the parts can take months to get. It is supposed to be a very well-known issue as ford covers this under the TCM extended warranty. Now I'm left in nowhere, stuck at home without a car and Ford doesn't provide any resolution for me to commute or move around.

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