NHTSA Complaint #11426834 — 2018 SUBARU FORESTER

The key would not pull from the ignition. We took the car to a Subaru Dealership and they had to replace the shifter assembly. This would have cost $650 had it not been covered by our 30 day limited warantee. We had just bought the car a week prior. There was no recall on the required notice we got when we bought the car because Subaru had not issued at that time. I discovered this when visiting forums of others with a similar experience. The owners know their experience, but that knowledge has not risen to the level of public acknowledgement by Subaru. The windshield cracked in 3 places for no discernable reason. We had it looked at, and they are not deep enough for service, at this time. However, we anticipate having to get a replacement windshield with estimated costs of $1000 or more. Another discovery found in the forums, but not from Subaru directly. The general public relies on the credibility of manufacturers and dealerships when making this long term investments. Subaru concealing information this information is quite concerning. If they do not disclose then neither do the dealerships selling them. In the end, the consumer ends up with the expense.