NHTSA Complaint #11426105 — 2012 GMC TERRAIN

The contact owns a 2012 GMC Terrain. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. The contact noticed that there was oil leaking onto the ground. The contact inspected under the hood and saw that there was no oil on the dipstick. The vehicle was towed to the dealer and the engine was replaced; however, the failure recurred. The contact stated that the vehicle was consuming an excessive amount of oil. The contact stated that after two oil changes, the oil was extremely black on the dipstick. The contact stated that the engine had consumed over 2 quarts of oil after 2,500 miles. The dealer was made aware of the failure and informed the contact that an oil consumption test was necessary to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 117,000.