NHTSA Complaint #11426081 — 2011 FORD FUSION

The contact owns a 2011 Ford Fusion. The contact stated received notification of NHTSA campaign number: 15V340000 (Steering). The contact took the vehicle to the dealer to have the recall serviced. Several months after the recall repair was performed, the contact also had the steering rack and pinion replaced by the same dealer under the same recall. Recently, the contact stated that while driving 35 mph, excessive force was needed to steer the vehicle in either direction as the power steering assist warning light became illuminated. The contact took the vehicle back to the same dealer for the repair. The manufacturer was notified of the failure and informed him that since the rack and pinion had been previously replaced under recall, all additional repair would be out of pocket. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was 117,524.