NHTSA Complaint #11426056 — 2012 DODGE GRAND CARAVAN

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11426056
Vehicle	2012 DODGE GRAND CARAVAN
Component	SEATS
Date of Incident	July 21, 2021
Date Filed	July 22, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

Passenger side active head rest deployed while the car was parked without a rear end collision. No SRS light or anything. Unable to reset the headrest and no active recalls for the car even though there is an active lawsuit out of Florida about the same issue. See https://www.classaction.org/news/class-action-hundreds-of-thousands-of-dodge-jeep-chrysler-vehicles-equipped-with-defective-active-head-restraints#embedded-document We will be contacting the dealer in the morning to see if we can get the headrest replaced free of charge but unless there is a investigation and force recall by you i am afraid the dealer will not provide us with a fix without charging us an arm and a leg. I am afraid to drive the car now under the suspicion that the driver side headrest may blow at any point leaving me with either a crash or injury to my head.

Related Complaints for the 2012 DODGE GRAND CARAVAN

Other SEATS Complaints

#11360940 — September 24, 2020 — THE FRONT PASSENGER ACTIVE HEAD RESTRAINT (HEADREST) DEPLOYED WHILE THE VAN WAS JUST SITTING STATIONARY IN THE GARAGE...

#11349038 — August 13, 2020 — OUR HEADREST DEPLOYED WHILE GOING DOWN THE ROAD. IT HIT MY HUSBAND IN BACK OF HEAD BUT NO REAL DAMAGE, HE JUST HAS SM...

#11316924 — March 8, 2020 — HEAD READ SPONTANEOUSLY EJECTED OR POPPED WHILE PARKED. ALMOST LIKE A AIRBAG WOULD.

#11266527 — October 5, 2019 — WAS ADJUSTING HEADREST DOWN AND IT POPPED OUT CANT GET IT TO GO BACK. VEHICLE WAS STATIONARY AS I WAS CLEANING

#10794412 — November 17, 2015 — PURCHASED THIS VEHICLE IN SEPT 2013, IMMEDIATELY THE SECOND ROW, PASSENGER-SIDE SEATBEALT DOES NOT PROPEL BACK. THE S...

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