NHTSA Complaint #11425918 — 2014 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11425918
Vehicle 2014 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

Kia refused to issue a recall for a known problem & refuses to fix vehicle & reimburse for unnecessary repair costs--have contacted their consumer center many times but they will not address problem--below is initial complaint I made on 06-09-2021, the first of many & all ignored to date: 06/09/2021 06:45:06 I have unnecessarily spent about $1000 replacing original factory equipment that was not faulty/not the problem all because you knew about the problems on the 2014-15 Sorentos but chose not to issue a recall to correct (as told by Master Tech at the local dealership)! Labor & parts bought/replaced: alternator, starter, relays. A few mths ago vehicle would start up fine on 1st drive of the day but after 1st stop of the day (as little as 5 mins!)vehicle would not even attempt to start up again! This happened multiple times & I found myself stranded in an essentially still new vehicle (note low miles for a 7 yr old vehicle)! All in all I replaced the above mentioned parts but problem continued so finally took it in to dealership for diagnosis, which they found no codes or problems! A service mgr mentioned that Nissan had similar problems (but they issued recalls unlike Kia!) where the frequencies would interact/interfere with those of neon stop lights??? Cars would simply shut down on the road/busy intersections--danger!!! I noticed that this happened most when I am at my mail center which is close to a medical clinic & at the bank--both of which have high frequency medical equipment/security systems??? I am a disabled vet on a fixed income & to have spent money unnecessarily when YOU KNEW OF THE PROBLEM & REFUSED TO ISSUE A RECALL you are liable to reimburse me in full for all the money I am out & the emotional/physical distress caused by your product & decisions! FIX MY CAR!

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