NHTSA Complaint #11425857 — 2017 FORD FLEX SUSPENSION

Complaint Details

ODI Number	11425857
Vehicle	2017 FORD FLEX
Component	SUSPENSION
Date of Incident	October 1, 2020
Date Filed	July 21, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

The contact owns a 2017 Ford Flex. The contact initially received notification of NHTSA campaign number: 20V072000 (Suspension) however, the part to do the recall repair was not yet available. The contact then received a second recall notice which stated that parts were now available. The dealer was contacted and informed that the parts remained unavailable despite having received a letter stating otherwise. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

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