NHTSA Complaint #11425521 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11425521
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	July 8, 2021
Date Filed	July 19, 2021
Mileage	66,103 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The contact owns a 2012 Ford Focus. The contact stated while driving at an undisclosed speed, the steering wheel ceased, and the vehicle was difficult to steer. The contact pulled over and restarted the vehicle however, the steering wheel was locked. The vehicle was towed to the dealer and diagnosed as power steering motor failure. The dealer replaced the power steering rack. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The failure mileage was 66,103.

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