NHTSA Complaint #11425412 — 2014 DODGE DURANGO SEATS

Complaint Details

ODI Number	11425412
Vehicle	2014 DODGE DURANGO
Component	SEATS
Date of Incident	July 16, 2021
Date Filed	July 19, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Out of nowhere, my headrest exploded. Apparently this is some sort of safety feature to avoid whiplash in an accident. My vehicle has never been in an accident and this happened for no reason. It slammed me in the back of the head out of nowhere while driving. I didn't know what happened. I thought I got hit. I see there are many complaints over the years online and yet, Dodge has not taken any responsibly and this isn't listed on the recall list. I'm scared to put my elderly mother in the car in fear that her headrest will explode and cause an injury

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