NHTSA Complaint #11425360 — 2019 NEWMAR LONDON AIRE

While staying at a campground in Creede, Colorado my motorhome displayed several fault codes relating to the emissions system. I immediately called Spartan (the chassis manufacturer) to report the faults and they explained my Def Head sensor had failed and that I should try to get to an authorized service center as ASAP. So the following morning I left Creede ( a remote location that is far away from any authorized service provider) in route to Fredrick, Colorado, the closest service provider. I made it to Littleton, Colorado, 25 miles south of Fredrick when the engine derated to around 5 miles per hour. I then had to arrange to have my 45’ motorhome towed the remaining 25 miles. Fortunately for me, the derating happened at a truck stop so I was able to safely maneuver the vehicle to a spot to await the towing company. However, this could have been tremendously hazardous had the derating occurred on the highway, for me, my fellow drivers and the towing company personnel. Now Spartan, the chassis manufacturer that is responsible for the Def Head senor is telling me it may be 3 months until they can provide a replacement part and I should just be patient. Fortunately we have friends in Denver that we are able to stay with for a few weeks while we wait, but we may be forced to rent hotel rooms to wait out the part turn around. We explained to Spartan that we live in Land O Lakes, Florida and are for all intents and purposes we are stranded and are forced to bear great financial burden until Spartan decides to send the service provider the parts. It is also our understanding through communications with fellow RV’rs this same cycle is happening with great frequency putting lives at great risk and financial hardships. I certainly hope you can take action to cause Spartan to action to provide either the parts required to solve this very well known problem with the def head sensor components or at least a temporary fix to enable the vehicles to be driven.