NHTSA Complaint #11425145 — 2020 HONDA CIVIC

The contact owns a 2020 Honda Civic. The contact stated while driving 40 mph, he heard an abnormal buzzing and grinding sound coming from underneath the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer several times, but the dealer was not able to duplicate the failure. The vehicle was then taken to Curry Honda Chicopee (767 Memorial Dr, Chicopee, MA 01020) who informed the contact that they could not duplicate the failure. The vehicle was taken to an independent mechanic who test drove the vehicle and diagnosed that the abnormal sound was coming from the transmission at the main shaft bearing. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The approximate failure mileage was 8,000.