NHTSA Complaint #11425020 — 2018 CHEVROLET BOLT EV

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11425020
Vehicle 2018 CHEVROLET BOLT EV
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

I own a 2018 Chevy Bolt that is part of the battery recall for possible fires started in the powertrain battery. I have been through both GM recommended appointments at my local Chevy dealer to have the software patches installed and the battery inspected for nominal voltage. While my car's battery passed the voltage inspection this week, there were 2 new fires reported to GM resulting in new recommendations on July 14 to park outside and not charge over night. The real issue here is GM not providing enough information to the owners of Bolts in this recall. Questions such as: What kind of charger was used (110, 220, CCS)? If after market chargers were used before a fire, what brands, what commonality amongst the group of Bolts that have caught fire? What is the minimum battery remaining on the cars that charged before a fire? What is the maximum charge the owners of Bolts that burned charged their cars to? What operational steps can the rest of Bolt owners take to minimize future fire risk? Why isn't GM simply replacing all of the batteries in recalled Bolts rather than pursuing a very poorly run "buyback" process? Why doesn't my EV Battery warranty that is still in effect allow for replacement of the battery with this serious safety situation? Why is NHTSA allowing GM to be so non-communicative about what they are learning of the commonalities of all Bolts that have caught fire? This is a serious safety issue for existing 2017-2019 Bolt owners. We need NHTSA's help getting GM to provide more information about the cars that have caught fire.

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