NHTSA Complaint #11425012 — 2012 KIA FORTE

The contact owns a 2012 Kia Forte. The contact stated while driving 60 MPH, he heard an abnormal clattering sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer who diagnosed that no issues were found; however, the engine oil was changed. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the dealer who informed the contact that he had to pay the cost for the oil change and an oil consumption would be performed. The contact declined. The contact stated that the failure persisted. The vehicle was taken back to the same dealer several times and the engine was replaced. The manufacturer was made aware of the failure and advised that the vehicle could not be repaired under an unknown recall unless the VIN was included. A case was opened. The vehicle was not repaired. The approximate failure mileage was 77,000.