NHTSA Complaint #11424788 — 2018 CHEVROLET MALIBU

The contact's mother owns a 2018 Chevrolet Malibu. The contact stated while the vehicle was stationary at a traffic light while depressing the accelerator pedal to move forward, the vehicle began to hesitate. The contact stated no warning light was illuminated. The contact was able to drive to her destination. The contact stated a month later after she had an oil change performed on the vehicle, she saw smoke exiting from the rear vehicle. The contact took the vehicle to a local dealer however, the mechanic was unable to duplicate the failure. The contact stated she continued to experience the failure. The vehicle was towed to another local dealer Bomnin Chevrolet Dadeland (8455 S Dixie Hwy, Miami, FL 33143:(305) 669-2709) however, the mechanic was unable to duplicate the failure. The contact stated she continued to experience the failure. The contact towed the vehicle to a third local dealer Bomnin Chevrolet West Kendall (11701 SW 152nd St, Miami, FL 33177:(305) 964-3099) and the mechanic was unable to duplicate the failure. The contact towed the vehicle to a fourth local dealer Ed Morse Sawgrass Chevrolet Service Center (14401 W Sunrise Blvd, Sunrise, FL 33323:(888) 366-8808) and the mechanic was also unable to duplicate the failure. The contact stated after the vehicle was serviced at Ed Morse Sawgrass Chevrolet Service Center, she began to experience failure with the gear shifter, the auto start, the steering gear, the suspension, and the brakes. The contact stated that the vehicle was taken back to Ed Morse Sawgrass Chevrolet Service Center and had the gear shifter, the auto start, the steering gear, the suspension, and brakes replaced. The contact stated she continued to experience the failure and the vehicle was not operable. The manufacturer had been informed of the failure. The contact stated she continued to experience the failure. The failure mileage was approximately 20,000.