NHTSA Complaint #11424452 — 2011 JEEP PATRIOT

The front subframe rusted through on the left hand side which in turn caused the lower control arm to shift outward preventing full steering capabilities. There was a warranty extension dated back from 2017, brought into service on December of 2019, to the Chrysler dealership where it was purchased for lights on the cluster and a steering vibration and no one mentioned the subframe issue that was persisting on this model year. Was told rather that it needed a new bearing and a speed sensor. Replaced both and the issue wasn’t fixed. I am told now (July 2021) that this extension expired in March of this same year. Was told by both the dealer and the customer service hotline that there is absolutely nothing they can do. They also mentioned that there should have been a letter sent out for this warranty extension but nothing was ever received. Been at the same address since well before the purchase date of this vehicle.