NHTSA Complaint #11424392 — 2020 JEEP COMPASS

The contact owns a 2020 Jeep Compass. The contact stated that her son was driving at undisclosed speeds when he arrived at his destination turn into a parking lot. Placed the gear actuator in park, within second a warning indicated that the vehicle was not in park however, the contact stated that the vehicle was in park. The gear actuator seized not allowing the contact to change gears. The contact attempted to turn the vehicle off however the vehicle failed to turn off. Unknown if any odor appeared. The police department was contacted and came out and try to assist. Within a second the vehicle went up in flames. The fire department was contacted and extinguished the flames. No injuries were sustained. No medical attention contacted was contacted. The vehicle was towed by the police department to a tow yard (unknown location). The police department deemed the vehicle a total loss. USAA was contacted and will collect the vehicle but as of now, no further information was provided to the contact. The manufacture was informed of the failure however no further assistance was taken at this time. The failure mileage approximately 12,000.