NHTSA Complaint #11423957 — 2014 FORD EXPLORER

My wife was driving on the highway and lost power steering completely!! The power steering assist light came on. She almost lost control of the vehicle! She was able to manage it off the highway. We had the car towed to the dealership. They had said that the power steering gear had failed! After researching the problem, I was SHOCKED to see this issue is not an anomaly. There was a recall on this issue for 2011 - 2013, but not for 2014. Yet, the complaints and horror stories for the 2014 model still continue. I called Ford and they documented my call (#CAS32404801) and suggested that we submit a claim from the dealership to Ford after the repar. I am really dumbfounded as to why this frightening issue with the steering has not been fixed!!!!