NHTSA Complaint #11423884 — 2015 CADILLAC SRX

UNKNOWN OR OTHER issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11423884
Vehicle	2015 CADILLAC SRX
Component	UNKNOWN OR OTHER
Date of Incident	June 19, 2021
Date Filed	July 8, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

While driving during the last month, the CUE system that controls the heating/cooling controls (among other options) turned itself off. Hence, the air conditioning shut off. This may not seem to be a safety issue, but we were driving back from Topsail Island, NC, to our home in Winchester, VA and it was 97 degrees outside. After several tries, we were able to get it going again, but it continues to shut itself off unpredictably. I am 70 years old and my husband is 75. We also have a dog who can't tolerate heat. This could be a life-threatening issue for us. We are in the process of getting this replaced, for about $800! My research on the web and info from the dealer indicates that this is a widespread issue. It is deserving of a recall.

Related Complaints for the 2015 CADILLAC SRX

Other UNKNOWN OR OTHER Complaints

#11674392 — July 17, 2025 — My vehicle caught fire while driving it. There was no warning…no engine lights on, no smoking engine. The fire seemed...

#11623291 — November 2, 2024 — HEADLIGHTS!!! The headlights are so dim that other drivers flash me, honk at me or yell at me to turn my lights on wh...

#11612099 — September 2, 2024 — Faulty sky light drainage design directs water directly into the rear under deck compartment where the company locate...

#11493490 — November 14, 2022 — Dim headlamps that are non fixable by installing new lights.. headlamp assemblies in the 2016 Cadillac SRX suffer fro...

#11485881 — September 22, 2022 — The headlights are too dim to drive at night and with close to zero visibility, this is an extreme hazard. A Google s...

Recent Complaints for the 2015 CADILLAC SRX

#11716161 — EXTERIOR LIGHTING:HEADLIGHTS — February 6, 2026 — The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely d...

#11707076 — STRUCTURE:BODY — December 26, 2025 — The trunk which operates by key fob only is no longer remaining open as it should. Instead the trunk will immediately...

#11702642 — EXTERIOR LIGHTING — December 3, 2025 — My headlights have deteriorated to the point that the vehicle can’t be driven at night. GM/Cadillac acknowledged this...

#11698933 — ELECTRICAL SYSTEM — November 12, 2025 — The contact owns a 2015 Cadillac SRX. The contact stated that the headlights were dull. The contact cleaned the lens,...

#11698933 — EXTERIOR LIGHTING — November 12, 2025 — The contact owns a 2015 Cadillac SRX. The contact stated that the headlights were dull. The contact cleaned the lens,...