NHTSA Complaint #11423653 — 2008 FORD FUSION SERVICE BRAKES

Complaint Details

ODI Number	11423653
Vehicle	2008 FORD FUSION
Component	SERVICE BRAKES
Date of Incident	July 6, 2021
Date Filed	July 6, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I had the car serviced for a Ford Brake Recall at Watermark Ford Hundai in Marion IL. last month. When I got the car back the brakes felt the same. They go almost all the way to the floor just like before they were supposed to fix them, per the recall notice. I told the service center at Watermark Ford and they said they were fixed, and they would improve over time. They have not improved. So today (7/6/2021) I had to have brake shoes put on my car at another service center and they said the part needed for the recall had not been replaced and they could put it on for $400. I can't afford $400 for a repair that was supposed to be fixed already. I am afraid to drive my car now and it's the only one I have. Please help.

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