NHTSA Complaint #11423410 — 2018 TESLA MODEL X

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11423410
Vehicle	2018 TESLA MODEL X
Component	ELECTRICAL SYSTEM
Date of Incident	May 20, 2021
Date Filed	July 4, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Main touchscreen failed while reversing the car leading to loss of rear view camera. Car was being back out from a crowded parking area after an event risking the health and safety of pedestrians and other vehicles. Failure was sudden and complete without any warning signals. Failure has happened at least twice in the past 2 months, and 2-3 times before that since 2018. It seems to be getting more frequent. Dealer claims this a "software issue" that engineers are working on

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