NHTSA Complaint #11423342 ā 2018 TOYOTA SIENNA
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11423342 |
| Vehicle | 2018 TOYOTA SIENNA |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
The front passenger side bumper snap(s) comes undone, by air flow, as vehicle travels down the road - this causes further tearing of the supporting plastic frame. Local Toyota dealership says this initially was caused by a driver of the vehicle hitting a concrete curb. Note: Bottom of the bumper is only 8 inches from ground surface. The safety issue is: the bumper and its supporting plastic frame will eventually break and fall off vehicle while in transport. I have witnessed this several times on other vehicles (especially on Toyota's). Dealer compounds problem by saying entire bumper has to be replaced at high cost to customer. Customer delays repair (as I have). This causes further damage to the supporting plastic frame. I have gone from one snap to several snaps in duration. I sent Corporate Toyota a complaint - Essentially, they said they would not do anything .
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