NHTSA Complaint #11422898 — 2012 FORD FOCUS

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) issue reported to NHTSA

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Complaint Details

ODI Number 11422898
Vehicle 2012 FORD FOCUS
Component POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

Started the vehicle, it reported a transmission error and repair immediately message - the first indication of a problem. Drove home and made appointment to have transmission looked at. The car drove ok most of the way, then the transmission just slipped and died on the road in the middle of a construction site blocking traffic. After several minutes (after on site police called for a tow), the car restarted and was able to limp the last 1/4 mile or so to the shop. The transmission specialist referred me to Ford as they can't get the tools, suspected electrical. Towed to Ford. After waiting nearly 2 weeks for a diagnosis that only took several minutes, it was determined to be the transmission control module. It's a known issue and the warranty for this part is extended, however (1) if it had died on a major highway instead of a town road could have been a huge safety issue and (2) it's a known problem but Ford won't replace until it occurs, yet they have zero national stock and no idea when parts will be available.

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