NHTSA Complaint #11422789 — 2021 HYUNDAI PALISADE

I purchased a new Hyundai Palisade (Limited Version) on April 1, 2021. On or about May 12, 2021, while driving down the road, a small pebble struck the bottom of my windshield directly in front of the driver position, leaving a very small chip in my windshield about the size of a bb. The small chip was so small and insignificant looking no further action was taken at the time. On the morning of May 30, 2021, I got in my Palisade, that was parked in my enclosed garage, and noticed a cracked windshield of approximately 24 inches, that appeared to originate at the location of the "BB size" chip. A cold front had came in on the night of May 29, 2021/early morning of May 30th, reducing the outside temperature much below normal. On June 1, 2021, I took my Palisade to the Hallmark Hyundai, 1198 West Main Street, Hendersonville, Tennessee, to obtain an estimate for repair and determine if this damage was covered under warranty (remember this is a new Palisade, only six weeks old and less than 2,000 miles at the time of the "pebble strike"). I explained to the service manager that I believed the cracked windshield was a possible factory defect and if asked if anyone else had recently had a cracked Palisade windshield. He said they had one other Palisade with a cracked windshield a couple of weeks earlier. The service manager told me the cracked windshield was not covered under my new car warranty and that "at this time" there were no warranty enhancements/recalls on the windshield for my Palisade. The service manager then provided me a service estimate to have my cracked windshield replaced: Part# 86111-S8110 - Glass Windshield: $1,561.89 Part# 86130=S8000 - Garnish Assy.- $188.00 Part# 86140-S8000 - Garnish Assy.- $187.31 Glass Moldings and Labor and Recalibration - $375.00 Fee Windshield Removal/Replacement - $275.00 Tax-$239.33 Grand Total - $2,846.76 In conclusion, I believe there is a lot of smoke that indicates Hyundai has a big fire with its defective windshield