NHTSA Complaint #11422634 — 2021 FORD F-350

My setup: truck is level, trailer is 3/8" drop in front, and hitch ball up leaving one hole open from top. After installing product, ensuring proper setup, there is concern for towing safety, as the bottom of the drawbar drop is ~8-1/2" from ground, with reports from others that this setup has on numerous occasions, caused the drop portion of bar to contact pavement under normal towing conditions across the U.S. This has caused concern for possible catastrophic failure of drawbar drop when towing, believing that the welds on drawbar could become weakened and result in a disconnect of tow vehicle and trailer. I contacted the company, asking if they had plans to offer a 0" (would be an actual 3" length drop per their specs on the 6" and 8" drops) drop, or if they could say how much of the excess could be removed/cut from the drop safely. Their response is that there are no current plans to offer other drops and modifying the drawbar would void warranty. Others on various social media have warned of the drop making contact with pavement during the likes of National and State park entries/exits, as well as intersection transitions, etc.. I continued with my order/install, believing they had possibly installed incorrectly, but now see the concern, and do not want to void warranty, and in turn do not want to have a catastrophic failure that could kill someone..