NHTSA Complaint #11422293 — 2011 JEEP WRANGLER

The contact owned a 2011 Jeep Wrangler. The contacts son stated while driving 25 mph the contact was making a right turn when the contact was unable to return the steering wheel back into neutral position. The vehicle had crashed into a guardrail where it came to a complete stop and the airbags did not deploy. The occupants both sustained back and neck pain but did not seek medical treatment. The contact stated no warning lights was illuminated. A police report was taken and the vehicle was towed to insurance lot where it was determined that the vehicle was totaled. The manufacturer was not informed of failure. The failure mileage was approximately 205,000.