NHTSA Complaint #11422233 — 2011 JEEP GRAND CHEROKEE

STRUCTURE:INTERIOR PANELS:SUN VISOR issue reported to NHTSA

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Fire

Complaint Details

ODI Number 11422233
Vehicle 2011 JEEP GRAND CHEROKEE
Component STRUCTURE:INTERIOR PANELS:SUN VISOR
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire Yes
Injuries 0
Deaths 0
Vehicle Towed No
State RI

Consumer Description

While driving, an electric fire started in my Jeep due to a vanity lamp short (NHTSA Campaign Number: 15V879000) which is a known issue: Chrysler (FCA US LLC) recalled certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. "In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring." I had this recall completed in November of 2017, which was confirmed by the manufacturer during my phone conversation today. There were no warning lamps, messages or other symptoms of the problem prior to the failure. My safety and others was at extreme risk as I was driving when this fire occurred above my head and I had to quickly pull over and exit my vehicle in a very busy area. There was also melting material dripping from the visor that nearly reached me in the driver's seat, but thankfully I was able to move out of the way and it melted my driver seat instead (as shown in picture). The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected yet by the manufacturer or insurance representatives or any others, it is at the Jeep dealership and I am waiting to hear back from the manufacturer on next steps for the extensive damage before anything is done.

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