NHTSA Complaint #11421804 — 2019 LAND ROVER RANGE ROVER VELAR

Upon startup, vehicle infotainment system, radio controls, climate controls and blue-tooth are inoperative. Display is black but engine is running. This continues for a while even after driving has commenced. When vehicle comes to a stop at a signal or in traffic, engine stops and vehicles goes into park. This is different from when the vehicle normally auto shuts off in stop and go traffic. After a few minutes, display sometimes restores but usually the vehicle has to be shut down, locked, unlocked and then restarted, but this too does not always work. We have brought it in for service multiple times and we are told that they cannot reproduce the problem, but they updated the software. We submitted a video and photo of what happens during this problem, but the dealership has not resolved the issue. The vehicle has under 9000 miles and we have owned it from the dealer new since February of 2019. This has occurred numerous times and the engine stopping and vehicle going into park is the most recent issues as it seems to be getting worse.