NHTSA Complaint #11421700 — 2011 FORD FUSION

After turning on my car, but before shifting to drive, the dashboard informed me that the Power Steering system had failed. I tried turning off the car and cranking it back up, to no avail. I called the Ford dealership in my area and they told me that there was a recall for this issue and they would take care of it. I made an appointment for the next day (Friday 6/18/2021) and took it in. I was forced to drive it to the dealership without power steering, because they informed me they did not offer towing services. They did not call me until Monday 6/21/2021 to tell me that the part is not covered under the recall and the warrantee had expired. They told me to call customer service, which I did. They informed me that the previous owner of the car had it inspected in 2015 and Ford did not find an issue regarding the recall # 15S18. They extended the warrantee on this part for 10 years from the date of purchase, which was May 11, 2011. My car is currently at the Ford dealership and cannot be safely driven until the power steering is fixed, which would cost over $1900.