NHTSA Complaint #11421532 — 2017 TOYOTA HIGHLANDER

Vehicle stalled while attempting to cross a 4 lane divided road (on or about 9/3/20). Engine sputtered and completely loss power. Vehicle was pushed out of busy traffic by a Sherriff's Officer to a side road. Vehicle was then towed to the dealership. Messages on screen displayed “check AWD system, check BMS system, pre-collision malfunction, EPS failure “. Battery was replaced and codes were cleared and rescanned reporting no problems. On 9/16/2020 vehicle again began sputtering shortly after starting engine and while driving on a busy road. I was able to drive into a nearby parking lot with reduced power. Engine completely stalled and the display panel showed the engine warning light and to see dealer. Vehicle was towed again to the dealership. Technician performed diagnostic health check on vehicle and found that the fuel pump was not sending any fuel to the engine (0 PSI). They tested and checked all wiring and connectors. Inspected wiring and grounds for the fuel pump and ECU. Technician isolated issue coming from fuel pump relay. They replaced relay and rechecked system, test drove vehicle with no further issues noted. On 6/11/2021 vehicle stalled again shortly after start-up while attempting to leave a shopping mall. Vehicle was again sputtering and losing power. I was able to park vehicle in same mall. Messages displayed on panel: “traction control turned off, check engine, reduced engine power, visit your dealer, check AWD system”. Engine then completely stalled. Called for tow service and waited for three hours but tow truck never arrived. Was able to restart engine and drove vehicle to dealer. Dealer replaced fuel pump and assembly after a week of testing. On 6/19/21 after paying dealer for the repairs the vehicle sputtered and stalled once again while attempting to leave the dealer’s parking lot. Same display messages seen as described above. Vehicle now in dealer’s garage awaiting further diagnosis.