NHTSA Complaint #11421257 — 2019 SUBARU ASCENT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11421257
Vehicle	2019 SUBARU ASCENT
Component	ELECTRICAL SYSTEM
Date of Incident	August 22, 2020
Date Filed	June 17, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

In March of 2020, I took the car into the dealership due to the multiple times I had to charge the car, their answer was I wasn’t driving the car enough. They charged the battery and told me I needed to drive the car at least 20 minutes every couple of days at 50mph+ in order to keep the battery charged. In August of 2020 I had just loaded up the car to go on a vacation and when I went to leave the house the car would not start. After charging the battery for 30 minutes in the garage it then started. Fast forward to June of 2021, I have had to charge the battery 4 more times in order for it to start. The last time was when we were leaving a campground in May, 2021, and the car wouldn’t start due to the battery. Fortunately the campground had a charger and got us back on the road.

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