NHTSA Complaint #11421021 — 2011 TOYOTA CAMRY

The contact owns a 2011 Toyota Camry. The contact stated while driving at various speeds, there was a knocking sound coming from the engine compartment. The contact also stated that the vehicle was consuming an excessive amount of oil requiring the contact to add a quart of oil every 3,000 miles. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the exhaust and the brakes needing to be replaced. The vehicle was repaired however, the failure recurred. The contact then took the vehicle back to the dealer where it was diagnosed with the torque converter needing to be replaced. The vehicle was repaired however, the failure persisted. The contact then took the vehicle back to the dealer for the third time where it was diagnosed with needing a tune up and an oil change. The vehicle was repaired and the failure persisted. The contact wanted a second opinion so she took the vehicle to an independent mechanic where it was diagnosed with the engine needing to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure and a complaint was filed. The failure mileage was approximately 149,255.