NHTSA Complaint #11420851 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11420851
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	February 7, 2018
Date Filed	June 14, 2021
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

My car caught fire upon a drive home. Had to call fire department and extinguished it myself before fire department arrival. Took vehicle to local Kia dealership to have them check car. Documentation of charting from fire. They told me it’s because I needed new snow tires. I purchased new tires. Months later my engine started knocking and vehicle is not drivable. I have filed a national claim with Kia due to safety recall on 4/21/21. I have sent pictures and report. I leave multiple voicemails. No one is calling me back. Case number 14128806. Case manager is Jesse. Twice I’ve been told his supervisor will call me back and no one has. Fire occurred in 2018- engine blew in 2021

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