NHTSA Complaint #11420680 — 2017 FORD F-250

On 3-19-21 I was going to visit my daughter in TN. While driving on Interstate 81 I hit a bump and my Ford F250 experienced the infamous "death wobble". This happened out of the blue, with with no warning.This happened 2 more times and the oscillation was so intense that my truck bounced into the fast lane. So I called my daughter and asked her to call Ford dealers in Knoxville so I could get this fixed. She told me the internet said it is less likely to occur when driving slower so I dropped to 60 mph. I still had 3 more occurences. She contacted several dealerships and they had the part (a steering stabilizer shock) but would not schedule me in for 2-3 weeks. So she finally located a dealer in Sweetwater TN that could schedule me in but did not have the part. So I had to purchase the part from one dealer and take it to a second dealer to have it installed. Total $186.44. I was grateful that Sweetwater installed the part but they took advantage of me and charged $115 for 25 minutes of work. I'm told this is only a temporary fix and just today Ford refunded me the money for the incident. My truck is dealer maintained and only has 30K miles on it, but it is out of the 36 month time frame. Ford has issued multiple bulletins on this citing excuses like improper tire inflation and tires out of balance etc. I called the Ford customer service hotline, when I couldn't get the repairs done in a timely manner, and the CSR told me she did not know how to help me. CAS-31209571-SOX9F0 Bria Watkins told me she was forwarding my issue to a supervisor. The supervisor, CRM:0120377 Randy Randolph was the one that offered no solution or help except to wait 2-3 weeks or limp home to my local dealer. I find this whole incident to be unacceptable and I'm actually afraid to drive the truck very far from home in fear of a recurrence and not being able to take control of my truck.