NHTSA Complaint #11420570 — 2012 TOYOTA CAMRY

The contact owns a 2012 Toyota Camry. The contact stated that when the accelerator pedal was depressed the vehicle would shudder. The contact stated that the vehicle was taken to the dealer several times and the failure was not diagnosed correctly. The contact then took the vehicle to Putnam Toyota (50 California Dr. Burlingame, CA 94010) where the failure was diagnosed as the torque converter. The contact stated that he was informed by the dealer and the manufacturer that the vehicle was outside of the extended warranty coverage mileage of 150,000. The contact was upset that the vehicle was no longer covered under the torque converter extended warranty since he had taken the vehicle to One Toyota of Oakland several times for the failure. The failure mileage was approximately 91,000.