NHTSA Complaint #11420551 — 2018 LINCOLN NAVIGATOR

The contact owns a 2018 Lincoln Navigator. The contact stated that there was a loud rattle, rough idle, and loss of power during acceleration after starting the vehicle. The vehicle was taken to the dealer and diagnosed that there was a cold start rattle on the eco-boost engine related to the cam phaser. The vehicle was not repaired and remained at the dealer. The dealer where the vehicle was purchased and Crest Lincoln (36200 Van Dyke Ave, Sterling Heights, MI 48312) were made aware of the failure and informed the contact that there was a recall associated with the failure. The manufacturer was made aware of the failure and informed the contact that the VIN was not under recall. The contact was referred to file a complaint with the NHTSA. The approximate failure mileage was 89,000.