NHTSA Complaint #11420510 — 2012 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11420510
Vehicle	2012 KIA SORENTO
Component	ENGINE
Date of Incident	May 3, 2021
Date Filed	June 10, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

Miles on vehicle is at 130,000 miles and never missed an oil change however noticed at 125,000 miles that it has really started to burn oil. Took to the Kia dealership and they told me that I could be eligible for a free engine replacement and I needed to pay for a engine oil consumption test. Paid the amount and engine failed and I figured I'd go the the next necessary step for the replacement however they then told me it didn't cover oil consumption...Took vehicle to different shop and will cost me $4,400.

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