NHTSA Complaint #11420409 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11420409
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	June 10, 2021
Date Filed	June 10, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

Hello, I need help. I had my vehicle towed to Bill Knight Ford because the power steering goes out while you’re driving. There is a recall that fixes this. The recall has not been fixed but they are telling me it has been fixed. I know for fact the PCSM recall was not fixed! They are refusing to fix/look at it until I get the alternator fixed. I repeat this recall from 2015 that’s related to the power steering has not been fixed! This is unacceptable, please help.

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